The heart and soul of a warranty company is the claims department and how individual claims are considered. Each claim is overseen personally by one of our Executive Claims Managers who all have a minimum of 20 years claims experience in the automotive warranty industry.

“At integrity we understand your time is important”


  • Reputation & Experience Integrity is one of the longest established and most reputable extended warranty providers
  • Protection against “Surprise” mechanical failure and vehicle repair costs – Parts & Labour!
  • Claim limits from $1000 all the way up to market value of your vehicle, capped at $75,000
  • Paperless – No claim forms
  • Quick response time – average Australia wide approval time within one hour
  • We pay repairer direct
  • Australia wide claims cover
  • Old for New/Reco Parts Policy (No Compulsory use of second hand parts for repairs)
  • No up front excess on claims

How are claims made?

Simply take your vehicle to an approved repairer and give them your warranty booklet. Once they have provided the relevant information we’ll process your claim by contacting the repairer directly.

Whilst under the protection of an Integrity warranty, where can I have my car serviced and repaired?

You may have your car serviced and repaired at:

  • the motor dealer who sold you the car
  • a service centre approved by us
  • *Note all repairs or work must first obtain approval from the Integrity warranty claims department before commencement.

What if I want my mechanic to service my car?

Provided your mechanic or service centre operates from a registered business, is registered for GST and is listed as a service centre in the phone directory, your mechanic may carry out all regular routine services without any risk to your warranty entitlement.

Integrity Warranty – Claims department

Office hours – 8.30am to 5.00pm (EST)
Phone (03) 9723 6177
Fax (03) 9723 1564

RACV Warranty – Claims department

Office hours – 8.30am to 5.00pm (EST)
Phone – (03) 9723 9888
Fax – (03) 9723 1564