Frequently asked questions

Benefits offered by Integrity Extended Warranties are in addition to any warranties and guarantees relating to your vehicle under the Competition and Consumer Act 2010 (Australian Consumer Law) and State and Territory legislation.

Any information provided is an overview only — please refer to your warranty booklet/document for full coverage, terms, conditions, limitations and exclusions of your specific warranty.

We’ve outlined answers below to commonly asked questions and encourage you to contact us with any further queries or concerns.

About
EXTENDED WARRANTIES

Where can I purchase an Extended Warranty?
Integrity’s warranty and administered products are only available through selected Motor Vehicle Dealers and Finance Brokers throughout Australia – if your Motor Dealer does not have access to our Extended Warranty range of products and you would like to purchase one, ask them contact us on 1800 357 227 for more details on how they too can become a Motor Dealer with Integrity!

How much do they cost?
We have a wide range of products; when considering what suits your needs, many factors such as Model, age and distance travelled of your vehicle will not only determine what cover is best but also the associated cost. Your Motor Dealer or Finance Broker will explain all of this to you at the time.

Will my vehicle qualify?
As long as the vehicle is authorised for and used on Australian roads and meets the terms and conditions detailed in the relevant warranty booklet.

Can I pay for the warranty in instalments?
Some Motor Dealers and Finance Brokers have an agreement with a third-party provider to finance an Extended Warranty. We cannot advise you on such finance arrangements and you should seek independent advice.

All finance related enquiries should be directed to your chosen financier.

How long can I cover my vehicle for?
We have plans with 1 to 5 year terms available – ask your Motor Dealer or Finance Broker for more details.

Can I renew my warranty when it expires?
The warranty is not renewable once it expires and can only be purchased at the time you purchase a vehicle from an approved Integrity Motor Dealer or Finance Broker.

Can I purchase a vehicle privately and then buy a warranty from Integrity or a motor dealer?
No, Integrity Extended Warranties can only be purchased at the time you purchase a vehicle from an approved Integrity Motor Dealer or Finance Broker. Integrity does not sell warranties direct to the public.

Are there any restrictions on mileage?
Some products are unlimited kilometres whereas others are a combination of both capped and unlimited kilometres (please refer to your warranty booklet/document for full coverage, terms, conditions, limitations and exclusions of your specific warranty).

CLAIMS

Do I have to pay an excess?
There is no upfront excess imposed on any of the Extended Warranty products.

How are claims made?
If your vehicle encounters a mechanical failure or breakdown, contact our Claims department on 1800 357 227 before organising a repair and we will direct you to the nearest authorised repair centre for evaluation.

Once the diagnosis has been received, our claims team will assess the claim and if approved then organise payment to the authorised repairer and for them to execute the repair and get you back on the road fast!

If the issue is not claimable, we may still be able to assist you through our network of approved repairers Australia-Wide.

What happens if my vehicle has a warranty claim whilst I am interstate?
Integrity offer protection wherever you are in Australia - please contact us prior to authorising any work and have your repairer call the Integrity Claims department on FREECALL 1800 357 227.

We will communicate directly with your repairer without the need for claim forms and will even pay the repairer directly.

Who and where are your approved repairers?
An approved repairer today may not be an approved repairer tomorrow – to ensure the best possible service our approved repairer network is continually being monitored for quality of workmanship, pricing and customer satisfaction. Please contact us for an approved repairer near you.

Can I claim more than once on my warranty?
Integrity Extended Warranties allow for multiple (and in some circumstances UNLIMITED) claims within the warranty period (please refer to your warranty booklet/document for full coverage, terms, conditions, limitations and exclusions of your specific warranty).

SERVICING

Whilst under the protection of an Integrity Warranty, where can I have my vehicle serviced?
You may have your vehicle serviced at:

  • any licensed/qualified Automotive Mechanic
  • a franchise dealer for the make of vehicle
  • a service centre approved by us

What if I want my mechanic to service my vehicle?
Provided your mechanic or service centre operates from a registered business, is registered for GST and your mechanic may carry out all regular routine services without any risk to your warranty entitlement.

Some warranty companies impose onerous servicing intervals on owners, what are Integrity’s service intervals?
The most you will need to service your vehicle is every 6 months or 10,000kms, whichever occurs first unless your vehicle manufacturer requires a more frequent service interval. For Extension to Manufacturer styled cover vehicles need to be serviced at intervals in accordance with your vehicle Manufacturer’s service recommendations.

TRANSFER

Can I transfer my warranty?
You can transfer the benefits of your warranty to the new private (motor vehicle dealer or trader do not qualify) owner of your vehicle provided you ask us to complete the transfer within 7 days of the date of sale or transfer of ownership of the Vehicle.

The new owner will be required to pay an administration fee of $99.00 payable to “Integrity Car Care Pty Ltd” to complete the transfer. Both you and the new owner will be required to complete a “Transfer of Ownership” form and supply the following details: Vehicle service records , Satisfactory mechanical inspection report from a licensed mechanical workshop.

Download tranfer form

ROADSIDE ASSISTANCE

How can I purchase Integrity’s Roadside Assistance?
24/7 Roadside assist can only be purchased with an Integrity Extended Warranty at the time of sale of you vehicle.

Please note: Website content contains general advice and does not take into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances.

If you would like to know more
If you have any further questions, please contact Integrity on 1800 357 227 or send an email to admin@iwarranty.com.au